Shipping policy
Last updated 22 October 2026
Free US Shipping
Shipping is free on every order to a US address: all 50 states, Washington DC, US territories (Puerto Rico, Guam, US Virgin Islands and others) and APO/FPO/DPO military addresses. There is no minimum order.
- Orders usually arrive 3–5 business days after they ship.
- Every order ships with tracking, and you get an email with the tracking number when it ships.
- Business days are Monday to Friday, excluding federal holidays.
Order Processing
- In-stock orders placed before 2:00 PM Eastern on a business day are processed the same day.
- Orders placed after 2:00 PM Eastern, or at weekends and on holidays, are processed the next business day.
Where We Ship
We currently ship within the United States only. We do not yet ship to Canada or other international addresses.
Tracking, Loss, and Address Accuracy
- If tracking shows delivered but you have not received your package, contact support@flotelabs.com within 48 hours.
- If a package is confirmed delivered but not received, contact us within 7 days of the delivery date. We will investigate with the carrier and either ship a replacement or issue a refund.
- We are not responsible for packages stolen after confirmed delivery, or for orders sent to an incorrect address supplied at checkout.
- If you notice an address error, contact support@flotelabs.com immediately — we can correct it if the order has not yet shipped.
Shipping Delays
Shipments are occasionally delayed by carrier issues, weather, or other circumstances beyond our control. If a significant delay occurs we will notify you by email.
Contact
FLOTE Labs Inc., 7901 4th St N, Ste 100, St. Petersburg, FL 33702, United States · support@flotelabs.com