Refund policy

Last updated October 21, 2026

180-Day Money-Back Guarantee

Try FLOTE RADIANCE for up to 180 days. If you are not happy with your first order for any reason, we will refund it in full. Keep any bottle you have opened; only bottles that are still sealed come back, with a free return label.

What is covered

  • Your first order from shopflote.com, including any subscription renewals delivered within 180 days of the delivery of that first order.
  • One guarantee per customer (per person, household, email address and payment method).
  • The refund covers the product price you paid. Shipping on US orders is free, so nothing is deducted for shipping.

How to claim

  1. Email support@flotelabs.com within 180 calendar days of the delivery of your first order.
  2. Include your order number and the email address you used at checkout. A reason is welcome but not required.
  3. We confirm within one business day.
    • Opened bottles: keep them. You never need to return an opened bottle.
    • Sealed bottles (for example the unopened bottles of a 3- or 6-month pack): we email you a prepaid return label (US orders). Send the sealed bottles back unopened.
  4. We refund your first order in full within 5–7 business days: right away if everything was opened, or once the sealed bottles arrive.

What is not covered

  • Requests made more than 180 days after the delivery of your first order.
  • Orders after your first order, other than subscription renewals delivered within the 180-day window.
  • Products bought from unauthorized third-party resellers.
  • Gift cards or promotional credits.

Refund method

Refunds are issued to the original payment method used at checkout. Credit card refunds typically appear within 5–10 business days, depending on your card issuer. If your original payment method is no longer available, we will work with you to find an alternative.

Subscriptions

Claiming the guarantee also cancels your subscription, so no further renewals are charged. You can also skip, pause or cancel a subscription at any time from your account without claiming the guarantee.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect: contact us within 48 hours of delivery at support@flotelabs.com with photos of the issue. We will ship a replacement at no cost or issue a full refund, your choice. You do not need to return the damaged product.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, request a refund under the guarantee (if eligible) and place a new order.

Cancellations Before Shipment

If your order has not yet shipped, you may cancel it for a full refund at any time. Contact support@flotelabs.com or use the cancellation link in your order confirmation email.

Cancellations After Shipment

If you cancel an order after it has shipped, email support@flotelabs.com with your order number. When the parcel arrives, return it unopened using the prepaid return label we send you (US orders). We refund the order in full within 5–7 business days of receiving it. This applies to unopened products only: opened products cannot be resold, so they never need to be returned (see the 180-Day Money-Back Guarantee above).

Contact

Email support@flotelabs.com. We respond within one business day, Monday to Friday, 9:00 AM – 5:00 PM Eastern.

The guarantee refunds your purchase; it is not a promise of any particular result. Individual results vary.